We do not collect personal data through this website unless you choose to give us your name and email address for future use.
 
Most of the personal information we process is provided to us directly by you mainly because you are interested in our training courses
We use the information that you have given us in order to contact and assist you.
We may share this information with company associates listed on this site and with your permission.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Louise Kerr (Director)
(b) We have a contractual obligation to our clients
(c) We have a legitimate interest.

 
How we store your personal information
Your information is securely stored at Company HQ on password protected machines.
We keep personal contact details for the length of our relationship. We will then dispose your information.

 
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at admin@resonancevoice.com or 01526 569069. if you wish to make a request.

 
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Resonance Voice Training – contact details on website.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk